Automating a Multi-Department Healthcare Group
We analyze company workflows, bottlenecks, and revenue opportunities.
Timeline
8 weeks
Client
OneFin
Industry
Fintech
Services
Custom AI Integrations, AI Workflow Automation, Internal Tooling
Challenges
A fast-growing private healthcare group was running critical operations by hand across multiple departments — prescriptions collected in person, stock tracked on spreadsheets, and patient follow-up slipping through the cracks. They needed infrastructure that ran on its own.
Solutions
We installed connected systems across the whole operation — starting with the patient and working back through inventory, departments and follow-up — so the group runs without constant manual input.
WhatsApp Prescription Fetching. Patients request and fetch prescriptions from home over WhatsApp, then collect from the pharmacy or opt for delivery — no calls, no queues. This was the first system we built.
Inventory Management System. Live stock tracking across the group so every pharmacy and department knows what is on hand and what to reorder.
Cross-Department Workflows. Systems that connect departments so requests, records and hand-offs move automatically instead of by hand.
Lead Nurturing System. Every enquiry captured, followed up and guided to a booking on its own — no patient left waiting.
Results
The group now runs core operations on infrastructure that works while the team sleeps — patients self-serve prescriptions, stock manages itself, and follow-up never drops.
24/7
Prescription Access
-40%
Manual Admin
3x
Faster Follow-Up